FAQ

How will I know if my product has shipped?

Once your payment has cleared, we will send you a shipping confirmation
email with tracking information.

Does MICHIO ALUNA take custom orders?

Currently, we do not take custom orders.

Does MICHIO ALUNA shipped worldwide?

We currently only ship within the United States.

How do I find out the status of my order?

Please send us an email and we will be happy to let you know the status of your order.

Can I cancel my order?

If your item has not been shipped, you may cancel your order for a full refund.
Please read our SHIPPING AND RETURN policies for more information.

Does MICHIO ALUNA offer returns or exchange?

No, we do not offer returns or exchange, only repairs. We stand behind our product
100%, but if we made a mistake or you received a defective item, please let us know.
You will be only responsible for one-way shipping to us. Please read our
SHIPPING AND RETURNS policies for more information.

Does MICHIO ALUNA offer wholesale?

We love that you are interested in our product, YES we offer wholesales. If you think we might be a good fit. We want to hear from you!!! Please send us an email and let’s create magic!