All of our products are 100% handmade and are shipped within 1-7 days (excluding Holidays, weekends and bad weather). If you see a particular item you like, don't delay — order fast. We only make a limited amount of each item.
Currently, we only ship within the United States via FedEX. Please note we do not ship Alaska, Hawaii, Armed Forces Americas, Armed Forces Europe and Armed Forces Pacific. Once your order is ready for shipment, you will receive an email confirmation with tracking information. Tracking information is provided by the mail carrier. If you have questions about your package after it was shipped, we will do our best to help but we recommend contacting the mail carrier first.
RETURNS AND REFUNDS
We do not accept returns or exchanges. However, we do offer repairs due to broken hardware or weak stitching. Incorrect washing or spills will not be honored. If you would like to repair an item due to a malfunction, please email us with pictures and we will let you know where to ship the item. We love and stand by our products and want you to love it as much as we do.
Repairs are FREE of charge, but the customer is responsible for one-way shipping cost to us. In case there is a defect or malfunction, the item must be shipped back to us within 14 days of delivery. Please note, repairs are made on a case-by-case basis, so be sure to be detailed about the problem. Repairs are also based on available parts and materials. Each season we stock up on new colors of materials and hardware to reflect current trends.
We are not responsible for lost, damaged or stolen packages. If you would like to insured your package, please contact us first before ordering.
A refund is not possible if an item is returned to us due to an incorrect shipping address. Please be sure to enter the proper shipping address before making your purchase. If a package was returned to us due to an incorrect shipping address, please contact us with the correct information. We will resend it with the correct address free of charge.
Please note express orders cannot be canceled within 24 hours, only ground shipping can be canceled within 24 hours for a full refund.
Still have questions? Let us know by emailing us.